We currently accept UK delivery addresses. Delivery is tracked and charged at checkout. Any production time is separate from the carrier’s transit time.
Where we deliver
Our website checkout currently accepts delivery addresses in the United Kingdom. Available services depend on the address and options offered at checkout. For an address checkout cannot accept, contact info@lithoglow.co.uk before ordering so we can confirm whether delivery is possible.
Delivery charges
Delivery is added at checkout. Review the service, charge and final order total before paying. Product prices do not include delivery unless the listing explicitly says otherwise. We do not promise a single delivery rate for every order.
Preparation and delivery times
Some items are held in stock and others are printed to order. Check the product listing and checkout for any stated preparation or delivery estimate. Made-to-order items may need production time before dispatch; a carrier’s transit estimate begins after the parcel is handed over.
Unless we agree a different delivery period with you, goods will be delivered without undue delay and within 30 days of your order. If a longer period is needed, we will seek your agreement. Contact us before ordering if you need something for a particular date.
If delivery is late, contact us. Depending on the circumstances, you can give us an appropriate additional period to deliver or end the contract immediately where the agreed delivery date was essential, or we refuse to deliver. If you are entitled to end the contract for non-delivery, we refund payments without undue delay.
Tracking your order
Once your order is dispatched, use the order link in your dispatch email for available tracking and delivery updates. Customers with linked orders can also visit their account. Tracking may take a little time to update after the carrier first receives a parcel.
If you cannot find an order email or tracking information, contact info@lithoglow.co.uk with your order reference and the email address used at checkout.
Missing, delayed or damaged parcels
Contact us if tracking has stopped, a parcel is marked delivered but cannot be found, or goods arrive damaged. We will investigate with the carrier. Please retain packaging and send photographs if practical; you do not have to resolve a claim with our carrier yourself.
We remain responsible for the goods until they are delivered into your physical possession, or that of a person you identify to receive them, except where you independently appoint a carrier we did not offer.
Please check your delivery address before paying and tell us promptly about corrections. We cannot guarantee a change after dispatch. If redelivery is needed because of an incorrect address or missed delivery, we will explain any proposed charge before arranging it. See returns and refunds if the goods are faulty or you want to cancel.
Need a hand?
Email info@lithoglow.co.uk and include your order reference if you have one.