Contact & order help

Get in touch

For product questions, order help, returns and privacy requests, email info@lithoglow.co.uk.

Tell us what you need help with and include the relevant product or order reference. Please do not send passwords, full payment card details or card security codes.

Track or check an order

Use the order link in your confirmation or dispatch email to see available updates and tracking. If your order is linked to an account, you can also view it on your account and orders page.

Cannot find the email, or ordered as a guest? Email us with the name and email address used for the order. Check your junk folder for order messages too.

Returns and complaints

Read our returns and refunds policy for cancellation periods, the return address, refund timing and help with faulty goods. You can email a clear cancellation request; you do not need a special approval number to exercise your statutory right.

For a complaint, explain what happened and the outcome you would like. We will investigate and respond using the contact details you provide. You may also write to the address below.

Business and correspondence address

Martin Blyth trading as LithoGlow is a self-employed sole trader based in Fife, Scotland. LithoGlow is the trading name of this business.

Email: info@lithoglow.co.uk.

Please contact us before arranging any collection or in-person visit.